SERVICES
Crafted to strengthen the experience chains that connect to your customer
Employees, your First customers, assist in your business operations to meet your customer Needs.
Partners smooths your business needs to Reach to your customer.
Service BDA (Before, Delivery and After) is derived from Service Excellence framework, broken down into 3 simple stages of service. Each stage comprise of key respective pillars of Leadership, Planning & Process, People, Customer Experience, Information & Result and lastly Service Innovation.
Service BDA guide will facilitate,
- “Service Out of the Box” to improve customer’s experience with the company which contribute to company’s customer retention strategy
- Service checkpoints enhancement to achieve excellence in service which leads to more repeat sales performance
Which Chain of Customers
Are You Looking To Improve?
Service BDA
- Leadership
- Planning & Process
- People
- Customer Experience
- Service Innovation
- Leadership
- People
- Customer Experience
- Service Innovation
- Information & Result
- People
- Customer Experience
- Information & Result
- Service Innovation
- Leadership
- Planning & Process
Before Service
- Strategic directions from Leaders
- Building your Company Culture
- Alignment of planning blueprints and processes
- Mapping your Customer experience journey
- Customise your own Employee engagement platform with our in-house tools
- Promote Service innovation within company
Service Delivery
- Strategic directions from Leaders
- Adjust & Adapt your Customer experience journey
- Customise your own Employee engagement platform with our in-house tools
- Initiate Service Innovation
- Managing Information and Results
After Service
- Customise your own Employee engagement platform with our in-house tools
- Review your Customer experience roadmap Managing Information and Results
- Review and match Service Innovation with actual customer experience
- Review with leaders on blueprints and directions
