We have probably heard this a million times, yes. But regardless of who we are and where we are at in terms of client relationships, becoming a trusted advisor starts and ends with the ability to communicate genuinely.
Our clients are people who want to know that we care enough to listen and we value what they have to say. So our paramount priority is to learn how to listen. Consultants do love to talk. Trust consultants listen. Listening helps build a communication cocoon that is mutually comfortable for all types of discussions – even extremely challenging ones.